Order Management

Many companies today are on the lookout for ways to reduce the cost of order-processing without sacrificing customer satisfaction or creating undue complexity. 

Wherever technical publications are involved, we can help. We lift the burden off your organization by implementing a streamlined order process that precisely suits your needs - and those of each end-user group.

Order processing

Our comprehensive order-processing services - available around the world - centralize and integrate a variety of order-intake solutions including:

  • eBusiness Hosting Services, where your fully branded web-based storefront can serve discrete geographic zones and user groups - all based on a choice of catalogues.
  • ERP Integration that allows us to import data directly into your existing ERP system and to export shipment confirmation data back to your ERP, reducing the administrative cost of redundant order-placing mechanisms.
  • Call Center Solutions, through which we field order placement, order cancellation, order status and order change calls on your behalf

Subscription services

We can help you build and maintain ongoing relationships with your end subscribers, managing accounts and distributing document revisions to entitled clients upon release.


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